International Customers


Shipping Costs

The international shipping costs consist of the following components: processing costs, packaging costs, shipping costs and export documents as well as customs processing fees.

Import duties and taxes depend on the import regulations of the recipient country. They are levied by the customs office of import of the recipient country and have tob e paid by the recipient. For more information, contact your local customs office.


We Deliver to the Following Countries

We ship exclusively with the German logistics company DHL. All information about the amount of the shipping costs and the delivery time can be found in the following table.

Zone Shipping Costs Delivery Time
Zone 1 17,90 € 2 - 7 days
Zone 2 26,90 € 2 - 7 days
Zone 3 44,90 € 8 - 12 days
Zone 4 59,90 € 14 - 28 days
Zone 5 64,90 € 14 - 28 days

Zone 1:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Denmark, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

Zone 2:

Albania, Andorra, Belarus, Bosnia-Herzegovina, Iceland, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, San Marino, Serbia, Ukraine, Vatican City

Zone 3:

Algeria, Egypt, Georgia, Israel, Lebanon, Libya, Morocco, Russia, Syria, Tunisia, Turkey

Zone 4:

Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, Canada, East Timor, India, Indonesia, Iran, Iraq, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lao PDR, Malaysia, Maldives, Mexico, Mongolia, Myanmar, Nepal, North Korea, Oman, Pakistan, Papua New Guinea, People's Republic of China, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, USA, Uzbekistan, Vietnam, Yemen

Zone 5:

Angola, Antigua and Barbuda, Argentina, Australia, Bahamas, Barbados, Belize, Benin, Bolivia, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Chile, Colombia, Comoros, Costa Rica, Cuba, Democratic Republic of the Congo, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Fiji, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Ivory Coast, Jamaica, Kenya, Kiribati, Lesotho, Liberia, Madagascar, Malawi, Mali, Marshall Islands, Mauritania, Mauritius, Micronesia, Mozambique, Namibia, Nauru, New Zealand, Nicaragua, Niger, Nigeria, Palau, Panama, Paraguay, Peru, Republic of Congo, Rwanda, Samoa, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Africa, Southern Sudan, St. Christoph and Nevis, St. Lucia, St. Vincent and the Grenadines, Sudan, Suriname, Swaziland, Togo, Tonga, Trinidad and Tobago, Tristan da Cunha, Tuvalu, Uganda, United Republic of Tanzania, Uruguay, Vanuatu, Venezuela, Zambia, Zimbabwe

Delivery Times

The delivery time for international shipments depends on the recipient country and can be found in the table above. For prepayment by bank transfer or PayPal, the delivery deadline begins one day after the order of payment. If the last day of the deadline falls on a Saturday, Sunday or a nationally recognized holiday, this day will be replaced by the previous working day.


We offer the following payment methods:

Payment Delivery Adress Costs
PayPal any free of charge
Bank Transfer any free of charge

Further Explanations

Pay easily and quickly with PayPal. If you choose PayPal for the payment during the order process, a forwarding to PayPal takes place automatically. After confirmation of payment, you will be returned to your order at Porzelino. There you can then complete the order.

Bank Transfer
Upon receipt of your order, you will receive an order confirmation in which you will find the bank details with IBAN and the corresponding BIC code.